Are there any setup fees, monthly minimums, or annual contracts? +
No. Neither Commerce nor Invoice has setup fees, monthly minimums, or annual contracts. Both charge a flat percentage per transaction.
Do I need to commit to a tier? +
No. Commerce and Invoice tier descriptions are just for clarity - there's no separate signup.
What does the 1.99% on Commerce and Invoice actually include? +
Everything we charge for. No PCI compliance fees, no interchange, no gateway fees, no chargeback insurance, no FX surcharge for cross-border transactions. The number you see at checkout is the number we keep.
When do I pay on Commerce and Invoice? +
Only when you get paid. The fee is deducted from each transaction at settlement. If a customer never pays, neither do you.
What if I need custom volume pricing? +
For merchants processing meaningful monthly volume, we offer reduced rates below 1.99%. There's no fixed threshold. Book a call and we'll work out a rate that fits your business.
When do I qualify for Custom pricing? +
We offer Custom pricing on Commerce and Invoice for high-volume merchants, marketplaces, and platforms. There's no fixed threshold. If you're processing meaningful volume each month and want a better rate, book a call and we'll work out a deal that fits your business.
When should I talk to you about Enterprise? +
When you need custom pricing, a dedicated environment, white-label, a contract uptime SLA, or compliance support beyond the standard tiers. If self-serve covers it, there's no reason to call.